Main Job Duties and Responsibilities. Welcome and greet guests. Answer and direct incoming calls. Inform guests of hotel rates and services. Make and confirm reservations for guests. Ensure proper room allocation. Register and check guests in. Confirm relevant guest information. Verify guest's payment method. Receptionist job is available with A wellreputed 3 Star Hotel in Saudi Arabia, Jeddah. Application should clearlydemonstrate your ability to perform functions typically expectedfrom Receptionist. Receptionist Interview Questions. Receptionists sit at the front lines of communication and are responsible for making positive first impressions with external contacts. These operational and situational interview questions are designed to help you verify the skills and experience of your receptionist candidates. What is the role of a receptionist?

Free Hotel Receptionist cover letter examples

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Christine Graham
Hiring Manager
Dayjob Ltd
120 Vyse Street
Birmingham
B18 6NF

14th January 2014

Dear Ms Graham,

I wish to apply for the position of Hotel Receptionist that was advertised last week on the Dayjob.com website.

I am at present working in a similar position for Adams Hotel, where for the last two years I have been responsible for being the first point of contact for all guests visiting the hotel. Apart from my superb customer service skills, I am also fully competent in front office operations, dealing with guests queries, checking guests in and out, operating the telephone switchboard and allocating guest bedrooms on the hotel booking system.

In addition to this, and as per your requirements, I am capable of greeting all guests in a professional, friendly and courteous manner, and have extensive knowledge of a hotel’s facilities and services.

My key skill lies in being able to ensure that guests feel welcomed and valued so that when they leave it’s a certainty that they will be back. Indeed I have been commended by my present employers for creating a professional, welcoming and reassuring atmosphere in the reception areas for all visitors and customers.

Right now I am at the stage in my career where I am ready to work for a prestigious and reputable company like yours. I would also like to add that I am familiar with your Hotels high reputation and am very eager to be associated with it.

I enclose a copy of my CV and hope you will look favourably upon my application.

Yours sincerely,

Your name
Address 1
Address 2
Tel: 00 44 121 638 0026
Email: info@dayjob.com

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1. Receptionist Interview Questions

The receptionist interview questions you can expect are likely to be a challenging mix of behavioral-based interview questions, questions that explore your skills and experience and questions that evaluate your motivational fit with the company and co-workers.

Use our sample interview answers and guidelines to impress as the right receptionist job candidate.

Receptionist Interview Questions - skills and experience

1. How many calls did you take on an average day in your last job?

2. What sort of people did you interact with on a daily basis?

Highlight your ability to handle multiple calls and diverse customers while remaining professional and composed.

3. What sort of inquiries did you have to handle?

Describe the type of information you were expected to provide and to whom.

• Emphasize how you used your knowledge of the company and it's services to respond efficiently to these queries.
• Discuss the steps you took to find out information when you didn't have it readily to hand.

4. What were your primary responsibilities?

This is your opportunity to highlight your suitability for the job.

'I was responsible for handling a wide range of calls, dealing with everyone who entered the company, providing information to customers, answering queries, providing general administrative support to the company and monitoring the reception area'

Make sure you cover what is required by the potential employer for the receptionist job opportunity.

Receptionist Job Description

5. What computer skills do you have?

Describe your level of proficiency in the various programs you have worked with such as MS Office.

• Give an indication of the type of documents you have created.
• Refer to the office equipment, including telecommunication systems, that you are familiar with.

6. What are the most important skills for a receptionist?

Articulate your understanding of the role of the receptionist - you are the 'face' of the company and play a critical role in the customer's perception of the organization.

Some core competencies for this job are:

• communication skills
• the ability to handle stress
• problem-solving
• teamwork

Other characteristics such as;

• dependability
• punctuality
• integrity

are essential.

7. What are your strengths as a receptionist?

You can find a comprehensive list of employee strengths here. Highlight your strengths as they relate directly to the job opportunity.

8. What do you consider to be your weaknesses?

Mention one or two areas of weakness and discuss what you are doing to improve on them. This list of weaknesses and sample weaknesses interview answers at interview question weaknesses will help you.

Behavioral Receptionist Interview Questions

1. Tell me about a recent situation where you had to handle a difficult customer?

Communication is key to this answer. Discuss your ability to listen closely, to ask the right questions to be able to understand and meet the customer's needs. Customer service behavioral interview questions

2. Describe how you organize your tasks for the day?

The ability to plan and organize your tasks for the day is key to successful job performance.

Discuss how you prioritize your tasks each day to meet deadlines and demands.

• What systems do you use to schedule and keep track of your activities?
• What resources do you make use of?

Receptionists deal with many different demands. In your answer show how you are able to adapt to meet changing priorities and to multitask.

3. Tell me about a tough problem you had to sort out recently.

Focus on how you were able to identify and analyze the problem in order to come up with possible solutions. What information and resources did you use to understand how to resolve the situation?

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4. Can you give me an example of where you used your initiative in your previous job?

Provide an example of where you came up with a better way to do something or made a recommendation for improvements in the current system.

• What changes have you implemented?
• How have you gone beyond the confines of your job description?

How to Answer behavioral interview questions

Receptionist Interview Questions - motivation

1. Why do you want to work as a receptionist for this company?

Make good use of your background research on the company to answer this question. Find a couple of specific reasons why you are interested in the organization. For example:

'Your company has an outstanding reputation for providing excellent products and customer service. I would like to be a part of this and, as a front-line receptionist, contribute to your standing in the industry'

2. What do you like and dislike about working as a receptionist?

Start with what you enjoy about the job and make your answer relevant to the duties involved in the position you are applying for.

Examples include:

• meeting and dealing with diverse people
• using your initiative to assist people
• providing a high level of customer service

Your dislikes should not relate to the job opportunity requirements.

• Avoid complaining about working conditions such as overtime and the office environment.
• Stay away from criticism of co-workers, your managers and customers.

The best way to handle the dislike question is to refer to the absence of something in your previous job such as the lack of opportunity to use your initiative or make decisions.

Expect common interview questions in your frontline receptionist interview

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Receptionist interview questions to ask the employer

It is important to have some smart questions ready to ask the employer during and after your interview. Asking good questions shows a level of professionalism and interest that employers look for in job candidates.

This complete list of good questions to ask will help you draw up your own list of questions.

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What are the qualities of a good receptionist?

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