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As most of us have discovered, bagging a supermarket delivery right now is on a par with winning the lottery – the booking slots are snapped up straight away, meaning many vulnerable customers are struggling to find a solution to getting their food shopping. The government has provided stores with a list of clinically vulnerable people who qualify for priority booking, however, some are still unsure of how to book their delivery slots. We contacted Tesco to find out exactly how these customers can book online shops…

A spokesperson for Tesco told HELLO!: 'We have been working hard to increase the capacity of our online delivery service to help more customers gain access to this service when they need it.'

Last modified on Oct 26, 2020 17:47 GMT Sophie Hamilton Find out how to book an online delivery slot for a vulnerable person at Sainsbury's, Tesco, Asda, Ocado and Morrisons supermarkets.
Will supermarkets help me? Iceland, Waitrose and Sainsbury’s are prioritising pensioners for home deliveries. If you can’t get a slot, ask friends or family to collect your shopping.
Look for a Tesco delivery slot now; Tesco has said it may apply buying limits to some essential products if there is high demand. Tesco's official website explains it is 'Continuing to do all we.

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Tesco are prioritising their vulnerable customers

How many vulnerable people have Tesco contacted?

Tesco's CEO Dave Lewis said: 'On Thursday, we were given an initial list of 110,000 clinically and socially isolated people by the Government. From these, we were able to match 75,000 existing customers and we’ve already contacted them to let them know we’re making home delivery slots immediately available to them. As we receive more data from Government, we’ll make even more slots available.'

How do I book a Tesco delivery slot for a vulnerable person?

To book a slot for a vulnerable person, you need to go to tesco.com/groceries and log in. Vulnerable customers can book a priority slot with an eight-hour window for delivery.

MORE: Waitrose launches e-gift card for self-isolating customers during coronavirus

What if I don't have a Tesco account but am a vulnerable person?

Online food shopping is easy at Tesco. You can also buy homeware and earn money-saving Clubcard points. Book a grocery delivery or Click+Collect slot today.

If you don't currently have an account with Tesco but have received a letter from the NHS because you're classified as clinically vulnerable, you can create an account on their website or call Tesco on 0800 917 7359. The store can then check if you are on the government's list.

Is Tesco adding more online delivery slots?

Tesco CEO Dave Lewis said: 'We have increased our online delivery slots by 145,000 in the last two weeks with hundreds of thousands more due to become available shortly; but we know it’s still difficult to get an online delivery slot at the moment due to high demand, and we ask those who are able to safely come to stores to do so, instead of shopping online, so we can start to free up more slots for the more vulnerable.'

Is Tesco recruiting more delivery drivers?

The supermarket is in the process of adding almost 200 new delivery vans and has recruited 2,500 new drivers and more than 5,000 pickers.

MORE:How to secure a Sainsbury's home delivery slot for a vulnerable person

What are Tesco's shopping times for vulnerable customers?

The Tesco website states: 'We want to help everyone through these uncertain times, especially those who need extra help. So all our stores (except Express stores) will be prioritising the elderly and most vulnerable for one hour between 9am and 10am every Monday, Wednesday and Friday.'

Tesco has announced a new initiative which will offer free grocery deliveries for people aged over-65 when they shop online.

The service was launched today to coincide with International Day of Older Persons.

Tesco is the first retailer to implement such an initiative, with deliveries set to operate across the country six days a week from 3pm-7pm Monday-Saturday subject to a minimum spend of €50.

The Minister for Business, Enterprise and Innovation, Heather Humphreys TD welcomed the project, saying it was 'a good example of combining technology with social good'.

'It is positive to see an age-friendly initiative that aims to assist older people across the country,' she said.

'This Tesco initiative will be great for older people, especially in rural areas. It also means that not having to spend time shopping gives people more time to spend in their communities.”

Ruairi Twomey, Marketing Director, Tesco Ireland said, “At Tesco, we believe that even the little things make all the difference so this new extension of our home delivery service helps older members of our community avail of free delivery of their weekly shopping.

This will be highly beneficial especially as we enter the colder months. This way we can be sure older members of our community get the very best food in the manner most convenient to them.

The Interim CEO of Age Action Ireland, Anna McCabe, said they were 'really pleased' with the initiative, particularly at the start of Positive Ageing Week.

Tesco is the first supermarket chain in Ireland to provide this service which will have a real positive impact on the day-to-day lives of older people and offer much-needed convenience, especially for those with limited transport options or reduced mobility,' she said.

'It brings a welcome saving of time and money for older people as well as facilitating increased autonomy which is so important for all of us.”

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Customers need to register for free deliveries by calling Freephone 1800 248 123. The customer service team will be available on the same number to help process online orders over the phone, and this line is available from Monday-Friday 9am-5.30pm.

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Customers will be required to verify their age upon receipt of their first delivery, and bus passes, a driver’s licence or a passport are acceptable forms of identification.

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